Refund Policy

Refunds may be available under the following conditions:

• Cancellation Within Allowed Window: Requests made within the timeframe specified by the airline or supplier.
• Refundable Fares: Only bookings with refundable fare types qualify for a full or partial refund.
• Service Failure: If a service was not delivered as promised due to our error.
• Duplicate Payments: Accidental duplicate charges will be refunded in full.

Certain charges are generally non-refundable, including:

To request a refund, please follow these steps:

• Contact our customer support team via email or phone with your booking reference.
• Submit your cancellation request within the allowed cancellation window.
• Provide any required documentation, such as proof of payment or cancellation reason.
• Wait for confirmation — our team will review and respond within 3–5 business days.

Once your refund is approved, it will be processed to the original payment method. The time it takes for the refund to appear depends on your bank or payment provider, but typically ranges from 7 to 21 business days. Please note that processing times may be longer during peak seasons or for international transactions.

In some cases, only a partial refund may be issued. This can happen when the airline or supplier deducts cancellation fees, or when only part of the itinerary is cancelled. We will always inform you of the applicable deductions before processing your refund.

Before initiating a chargeback, please contact us first:

In the rare event that we need to cancel a booking due to operational reasons, you will be offered a full refund or an alternative arrangement of equal value. We will notify you as soon as possible and work with you to find the best solution.

We strongly recommend purchasing travel insurance to protect yourself against unforeseen circumstances that may prevent you from traveling. Travel insurance can cover costs that are not eligible for a refund under this policy, such as non-refundable fares and medical emergencies.

We may update or modify this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about your refund rights and obligations.